Lead, Solution Design (Region Accelerator)

This role will cover a region in Japan to provide personalized solutions to high-valued customers, working with local agile teams. He/She will advise and lead the design thinking process across teams to define and deliver solutions to improve customer experience and engagement across Therapeutic Areas (TAs).
Within Local Agile Team:
 Capture needs & pain points of Novartis High-valued customers (HCPs, Patients and HCSs) through numerous interactions, desk research, and utilizing insights collected through Area Customer Facing members iteratively
 Co-Create personalized solutions with high-valued customers which address needs / pain points, in agile way, starting with MVP.
 Refine and validate Solution Design ideas rapidly in order to improve customer experience.
 Instil the effectiveness measurement of solution development (how we measure against the objectives), provide guidance around monitoring Solution Design progress and issue solving.
 Continuously obtain feedback from customers, and reflect the customer feedback to the service plan, solution, and execution as an iterative process

Education: bachelor's degree
Experience/Professional requirement:
• Experience in providing solution using Design Thinking methodology
• Ability to engage with various types of customers to understand customer needs and pain-points
• Must be able to prioritize, work effectively in ambiguity and adapt to change
• Demonstrate skilled competency in customer focus, strategic thinking & planning, and complex project management
• Understand business needs and requirements
• Able to integrate Customer Voice to the solution design and value propositions.
• Must be a strong team player and effectively interface with other members, including customer facing roles
• Experience in lifescience industry is a plus
Language：Japanese Native level