住所JOB MISSION
As an Ambassador of client service and communication for the Maison, he/she is responsible for providing advice and technical explanations and responses to clients as it pertains to the servicing of merchandise. He/she will provide after-sales service resolutions/solutions that meet and/or exceed clients’ expectations, to ensure the highest level of client experience.
KEY RESPONSIBILITIES
Client Service and Client Communication:
• Responsible for delivering a warm and gracious welcome with each client while exhibiting Maison values and exceeding client experience expectations
• Meet and/or exceed service timeframes and client expectations for Maison appropriate follow-up to service
• Must understand the client’s needs and identify and discuss appropriate solutions
• Ability to communicate and respond to clients inquiry based on strong knowledge of technical explanations of service
• Possess a strong understanding of Cartier Service Policies with the ability to execute/implement these policies to provide a Maison appropriate client experience
• Ability to perform basic product services - strap changes, bracelet sizing (non-gold,) steam cleaning and cord changes.
Sales:
• Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
• Apply client experience guidelines and technical expertise to share recommendations with client about service and product sales (straps, links)
• Ability to partner with Boutique colleagues on sales (accessories, watches and jewelry)
Daily Operational Support:
• Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.).
• Must partner and assist with Boutique daily set up and break down for opening/closing
• Assist with Boutique projects as needed (inventory, organization, restocking of supplies)
• Assist in the merchandising and overall daily maintenance of the cases (i.e. maintain proper visual standards; product maintenance and understock organization)
其他條件
Education:
• College degree preferred.
Required Experience:
• 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
• General knowledge of timepiece movements and Jewellery preferred.
Technical Skills:
• Must be available to work retail hours including weekends.
• Ability to work in a fast-paced retail store environment.
• Computer and internet Savvy.
• MS Office experience required, SAP knowledge preferred.
Personal Skills:
• Additional language skills are a plus.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer (internal and external) priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
