住所
仕事の形態【募集の背景 / Purpose & Scope】
GBS is expanding its scope and scope of entities. This position will support the Service Excellence scope in Japan, APAC and EMEA/AMERICAS.
【職務の内容 / Essential Job Responsibilities】
（雇入れ直後）
Act as the interlock between the business and GBS providing dedicated customer support
- Manage BPO contracts and performance, work with BPOs to deliver the specified service levels and quality. Ensure year-on-year improvements in BPO performance.
- Understand concerns relating to GBS processes and outputs and work with GBS to escalate issues and prioritize activities, and ensure resolution by GBS/BPO teams. Manage the governance processes.
- Run the collection and measurement of customer feedback (formal and informal) for the Voice of the Customer process.
- Resolve escalated items and action mitigation plan, ensure timely resolution and communication back into the retained organisation and business.
- Manage the BPO contract management process including operating the formal demand management and change control processes, coordinate with internal stakeholders and external parties.
- Prepare SLA/KPI reports and support the implementation of standard set of core metrics for which all BPO vendors will be measured against to ensure consistency and transparency across GBS. Support the implementation of the Performance Management framework.
- Manage all finance and controlling activities for the BPO operations costs including budgeting and forecasting. Prepare and manage Purchase Orders, validate invoices and assist in timely payments to the suppliers. Validate and propose changes to BPO charges to improve value.
- Work together with the Global/Regional Process Owners and Continuous Improvement team to continually improve the services and business processes, ensure agreed actions are delivered by the supplier.
- Manage vendor compliance and lifecycle management in relation to BPOs.
（変更の範囲）
会社内での全ての業務
【組織 / Organizational Context】
Member of GBS organization. The position reports into Service Excellence Lead and collaborates with internal and external functional stakeholders.
【就業環境に関する要件 / Specific Physical or Environmental Requirements】
• Ability to work in a dynamic, rapidly changing environment
• Ability to manage multiple projects and demands on time
• Ability to operate effectively within a global environment, using remote communication, and appreciating different cultural backgrounds
【応募要件 / Qualifications】
Minimum Qualification
• Accounting, Finance, or related discipline
• Fluency in local language, English conversational and business English
• Working knowledge of accounting (IFRS/Local GAAP) and internal control standards
• Experience with SAP S/4 Hana or equivalent ERP system
＜必須 / Required＞
Minimum Experience
• Working knowledge of accounting (IFRS/Local GAAP) and internal control standards
• Experience with SAP S/4 Hana or equivalent ERP system
• Experience in working with BPO to deliver results
• Experience in Pharma or equivalent regulatory-intensive industry
• Experience in working across regions
• Advanced experience with Excel and PowerPoint
Job Specific Skills
• Experienced communication skills with various mgmt. levels
• Experienced organisational and project management skills
• Experienced teamwork and partnering behaviors
• Experienced budgeting and cost management
＜歓迎 / Preferred＞
• Japanese conversational and business fluency
• Proven extensive experience in managing third party service providers and services provided by third parties
• Proven experience in managing changes to business/finance processes and systems
• Shared services experience
• Pharmaceutical industry experience is an advantage
【応募書類 / Application Documents】
和文履歴書・和文職務経歴書・英文レジュメ
Both Japanese and English Resumes are needed
【選考プロセス / Selection details】
書類選考 → 1次面接 → 最終面接
※変更の可能性もございますので、予めご了承下さい。
CV screening → First interview → Final interview
*Please be advised that there might be a change in the process.
【勤務地 / Location】
（雇入れ直後）
東京都中央区 アステラス製薬 日本橋事業所 本社
Nihonbashi, Tokyo
（変更の範囲）
会社の定める事業場および自宅
【勤務開始日 / Start Date】
応相談
Will be decided according to the candidate's flexibility
【契約期間 / Contract Duration】
期間の定めなし
Not limited to specified period
【試用期間 / Probation Period】
試用期間原則なし
No probation period in principle
【給与 / Salary】
①基本給：当人の経歴・技術・技能等を考慮して決定
②裁量労働制の場合：裁量労働手当として職務グレードに応じて50,000～100,000円支給
③フレックスタイム制の場合：月間の所定労働時間を超えて勤務する時間に対して時間外勤務手当を支給
①Base salary: will be decided by the candidate's experience, skill and capability.
②When Discretionary Work System is applied: Discretionary work allowance will be paid.(50,000～100,000yen, based on the Grade)
③When Flextime System is applied: Overtime allowance will be paid for time worked in excess of prescribed working hours.
【昇給 / Salary Raise】
有り
【賞与 / Bonus】
有り
【諸手当 / Allowance】
裁量労働手当、住宅手当、通勤手当 等
Discretionary work allowance, Housing allowance, Commutation allowance, etc.
【勤務時間 / Working Hours】
8:45～17:45（月～木）、8:45～16:00（金）、企画業務型 裁量労働制
裁量労働制の場合、所定労働時間を働いたものとみなす
8:45～17:45（Mon～Thu）、8:45～16:00（Fri）
Discretionary Work System
【休日 / Holidays】
完全週休２日制（土曜・日曜）、祝日、5月1日、夏季、年末年始
Weekends(Sat and Sun), holidays, May 1st, summer vacation, New Year holidays
【休暇 / Vacation Leave】
年次有給休暇、育児休業制度、介護休業制度 等
Annual paid leave, childcare leave system, nursing care leave system, etc.
【福利厚生 / Welfare】
雇用保険、労災保険、厚生年金、健康保険、共済会制度、社宅制度、持株会制度、財形貯蓄制度 等
Employment Insurance, Industrial Accident Compensation Insurance, Welfare Pension Insurance, Health Insurance, Mutual Aid Association System, Company Housing System, Employee Shareholder Association System, Property Accumulation Savings System
【アステラス製薬 採用サイト/ Career web site】
https://re-jp.astellas.com/jp/recruit/newgraduates/
For more information about Astellas, please visit our career web site.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."
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